Frequently Asked Questions
What does the holiday greeting on the back of the bottle say?
There is a star and “We Wish You a Merry Christmas” in the shape of a tree.
Can the large holiday greeting on the back be edited?
No, the holiday greeting on the back of the bottle cannot be edited.
Can I upload a custom logo to be etched?
At this time, you can only add a custom alphanumeric greeting on the front of the label.
Is space limited for my personalized message?
Your message is limited to two lines of text with no more than 20 characters per line, including spaces.
Is there a limit on how many bottles I can pre-order?
You are limited to 30 of each product per order for regular commemorative holiday bottle orders. For personalized bottles, you can order one of each product per order.
Can you ship the commemorative and personalized bottles?
We cannot ship any product. All orders must be picked up at one of our distillery locations.
Can someone pick up my order for me?
We allow up to one other person to be named as an authorized pick-up individual. They will need to bring their ID—no exceptions. Please type their full name in the designated space on the order form.
Can I change my pick-up location?
Once an order is placed, the pick-up location cannot be changed.
Can I cancel my order?
Items are made to order. Once an order is placed, it cannot be canceled.
Can I receive a refund or exchange my commemorative or personalized bottles?
No, due to the customization, all sales are final and not eligible for a refund or exchange.
What if I miss my pick-up date?
Your order will be held at the original pick-up location and can be retrieved after December 25, 2023, during regular business hours.